What personally identifiable information is being collected?
We collect the domain name of e-mail address (where possible) of visitors to our Web site, the e-mail addresses of those who communicate with us via-email (to receive our e-mail specials), aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information, requests for information, and/or site registrations. Physical addresses, credit card numbers, and expiration dates are needed for orders placed on the site.
How is the information being used?
The information we collect is used to improve the content of our web site, used to notify consumers about updates to our web site or problems only at their request. We do not sell or distribute customer information to any outside organization.
What organization is collecting the information?
Personal information, excluding credit card numbers, that you offer to us using our On-line Store and e-mail specials requests, are collected and used for future customer updates that are specifically aimed at your preferences. Entering sweepstakes may require subscribing to our e-mail specials. Information from sweepstakes entries will be used to contact you if you win.
What are cookies and how do we use them?
What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?
If you do not want to receive e-mail from us in the future, please click "unsubscribe" on any emails sent to your address.
If you provide us with your postal address, you may receive periodic catalogs from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please contact us. Please provide us with your exact name, e-mail address and postal address. We will be sure your name will be removed from the mailings of this information.
If you provide us with your telephone number, you may receive telephone contact from us with information regarding your orders or requests for information. Please provide us with your correct phone number so we can contact you when we have a problem with your order. Your telephone number will not be given to any other company or used for any other purpose.
If our privacy practices change in the future, we will post the information on our site.
What kind of security procedures are in place to protect the loss, misuse, or alteration of information sent?
We value your business and are committed to doing everything possible to make our online ordering process is 100% secure. Our website is protected through McAfee SECURE, protecting your personal information and making your orders secure.
Secure Ordering Process
Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). We use SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to decode.
Once you have completed your order online, our security procedures do not end. For example, the moment you press "submit" to send you order, the encrypted order is sent directly to our order processing system. Your order is automatically pushed through the system and never "sits" in an unsecured queue. As an added precaution, we do not keep your credit card information on our ordering system once your order has been processed. Although this may be an inconvenience to you (you must re-type your credit card information each time you place an order), we feel that this step is the safest way to conduct online business and ensure your security.
Ways to tell when you are in a secure section: In all browsers, look for the "http" in the URL to change to "https." The added "s" represents that you have entered a secure area. The entire ordering process on our online store, from when you decide to checkout until your order is confirmed, is conducted on a secure server. Further, many popular browsers have a symbol to indicate secure mode.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
- For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|CART ||The association with your shopping cart.|
|CATEGORY_INFO ||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE ||The items that you have in the Compare Products list.|
|CURRENCY ||Your preferred currency|
|CUSTOMER ||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH ||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO ||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS ||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE ||A flag, which indicates whether caching is disabled or not.|
|FRONTEND ||You sesssion ID on the server.|
|GUEST-VIEW ||Allows guests to edit their orders.|
|LAST_CATEGORY ||The last category you visited.|
|LAST_PRODUCT ||The most recent product you have viewed.|
|NEWMESSAGE ||Indicates whether a new message has been received.|
|NO_CACHE ||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART ||A link to information about your cart and viewing history if you have asked the site.|
|POLL ||The ID of any polls you have recently voted in.|
|POLLN ||Information on what polls you have voted on.|
|RECENTLYCOMPARED ||The items that you have recently compared.|
|STF ||Information on products you have emailed to friends.|
|STORE ||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS ||The products that you have recently viewed.|
|WISHLIST ||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT ||The number of items in your Wishlist.|